Trade & Wholesale enquiries, Lead time, Shipping & Returns
TRADE & WHOLESALE ENQUIRES
If you are a stylist, professional interior designer, both residential or commercial, or looking to stock the lamps or lampshades on a wholesale basis we would love to work with you.
For all trade and wholesale enquiries please email rosi@rosideruig.co.uk and anna@rosideruig.co.uk.
LAMPSHADES
All of my lampshades are handmade to order.
My current lead time is 5-7 days for all Ready To Go lampshades and 4-6 weeks for all of Rosi's Studio Work.
If you need anything urgently do let me know and I will see what I can fit into my schedule - I understand sometimes things are needed at short notice.
GLOSSY LAMPS
Glossy lamps have a lead-time of 4 weeks. We often have stock readily available so please do check with us when placing your order.
WOODEN LAMPS
Wooden lamps will be shipped within 5 - 7 days.
UK SHIPPING
Once your order is ready to send all my orders are shipped within mainland UK to arrive the next working day. However, as with all deliveries, there can be some unforeseen delays.
UK shipping is capped at £20 (orders over £500 shipping are free).
If you would like to collect your order from my (West London) studio please do let me know so I can remove/refund the shipping from your invoice.
INTERNATIONAL SHIPPING
All of my lamps and lampshades can be shipped worldwide.
If your country isn't listed as a shipping destination and you are unable to complete your checkout please contact anna@rosideruig.co.uk or rosi@rosideruig.co.uk for a specific quote.
International shipping is often calculated on a case by case basis. Please contact us so we can quote for shipping and arrange for the order to be processed.
SHIPPING TO THE UNITED STATES
Since my paper lampshades are light but can be large in size, shipping is very hard to calculate. We have tried to create a pricing structure that covers all eventualities but of course it is impossible to always get it right. If the price for your order seems disproportionately high please get in touch and we will do what we can to tailor the price to your specific order.
RETURNS
All my lampshades and lamps are made to order so returns and refunds are not possible once the lampshades have been made and shipped.
A credit note can be issued in extenuating circumstances.
DUTIES AND TAXES
Please note, we do not cover any importation charges if purchasing from outside of the UK.